Q) Why isn’t my shipping free?
A) Shipping is free as long as you join our membership program, which costs $1 a month.
Q)Does ECF deliver on Saturdays and to foreign countries?
A) ECF does deliver on Saturdays, but as of now, we do not deliver to foreign countries.
Q) How can I track my package?
A) To track your order, simply use the Delivery Confirmation number that was emailed to you following your order.
Q) How do I cancel my order?
A) If your order hasn't shipped, you can cancel the order by emailing us at [email protected]. Please have the subject of this email read “Cancel Order # [and include your order number].” If your order has already shipped, we will be unable to modify the shipping process, and you'll need to refuse delivery or initiate a return when the item arrives.
Q) Can I buy two shirts and just keep the one that fits better?
A) Sure. And as long as you're a member, we’ll even pay the shipping both ways.
Q) What can I return?
A) You may return most new, unopened items sold and fulfilled by ECF within 21 days of delivery for a full refund and within 60 days for store credit or an exchange.
Q) When will I get my refund?
A) Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.
A) Shipping is free as long as you join our membership program, which costs $1 a month.
Q)Does ECF deliver on Saturdays and to foreign countries?
A) ECF does deliver on Saturdays, but as of now, we do not deliver to foreign countries.
Q) How can I track my package?
A) To track your order, simply use the Delivery Confirmation number that was emailed to you following your order.
Q) How do I cancel my order?
A) If your order hasn't shipped, you can cancel the order by emailing us at [email protected]. Please have the subject of this email read “Cancel Order # [and include your order number].” If your order has already shipped, we will be unable to modify the shipping process, and you'll need to refuse delivery or initiate a return when the item arrives.
Q) Can I buy two shirts and just keep the one that fits better?
A) Sure. And as long as you're a member, we’ll even pay the shipping both ways.
Q) What can I return?
A) You may return most new, unopened items sold and fulfilled by ECF within 21 days of delivery for a full refund and within 60 days for store credit or an exchange.
Q) When will I get my refund?
A) Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.